Customer Success Manager

Engineering · Madison, Wisconsin
Department Engineering
Employment Type Full-Time
Minimum Experience Mid-level

You will directly work with customers to improve their experience with the platform.


Responsibilities:

  • Engage existing customers proactively to assist with projects.
  • Train new users and provide updates when new features are released.
  • Document customer feedback and feature requests.
  • Develop and improve processes for customer support and training.

Requirements:

  • B.S. in Computer Science, Engineering, or Data Science
  • Some experience in programming (e.g. Capstone in CS)
  • 3+ years of experience working with technical enterprise customers

Thank You

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  • Location
    Madison, Wisconsin
  • Department
    Engineering
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level